Terms of service

About us

These Terms of Service govern your use of the WildVero online store and your purchase of products from us.

By accessing or using our website, you agree to be bound by these Terms.

Orders

  • All orders are subject to acceptance and availability.

  • You are responsible for providing accurate and complete information during checkout.

  • After placing an order, you will receive an order confirmation email. This email confirms that we have received your order, not that it has been accepted.

We may cancel an order (and issue a full refund) if a product is unavailable, there is an error in the price or description, or we suspect fraud or unauthorised activity.

Prices and payment

  • All prices are shown in the currency displayed at checkout and include applicable taxes where required.

  • We reserve the right to change prices at any time. Changes do not affect orders already placed.

  • Payment must be made in full at the time of ordering using the payment methods available at checkout.

Shipping

Shipping times and costs are explained in our Shipping Policy.
We are not responsible for delays caused by the carrier or customs, but we will always try to help resolve delivery issues. If your order is significantly delayed or appears lost, please contact us at shop@wildvero.com.

Returns and refunds

Your rights to return products and receive refunds are set out in our Return and Refund Policy.

Intellectual property

All designs, images, logos, text and other content on this site are the intellectual property of WildVero or our content providers. You may not use, copy, reproduce or distribute any content without our prior written permission.

Limitation of liability

To the extent permitted by law, we shall not be liable for any indirect, incidental or consequential loss arising from your use of this website or purchase of our products. Our total liability for any claim shall not exceed the total amount paid for the order in question.

Governing law

These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For any questions about these Terms, please contact shop@wildvero.com.